First Line Support
International Law firm have an opening for a 1st Line support specialist/Help Desk specialist to provide support on a global level.
You'll provide 1st line support; answering support queries via phone and email and be knowledgable in
- MS Office and Windows 7 and 10
Log user calls using the call logging system, detailing the user problems and
allocating to the appropriate IT resource.
Take ownership of user problems and be proactive when dealing with user issues.
Maintain a high degree of customer service for all support queries and adhere to all
service management principles.
Liaise with the user and /or I.T. coordinators as to progress of calls.
Update the Support Manager with current outstanding calls and escalate calls as
Any MCP certifications would be an added bonus.
Conex Europe Ltd is acting as an Employment Agency in relation to this vacancy
Salary: £24000 - £27000 per annum
Position Type: Permanent
Ref: Help Desk Analyst
Head OfficeHornchurch Business Centre
7 Station Lane
Tel: 01708 716 880
Harrogate OfficeSuite 34
Evans Business Centre
Tel: 01423 534 611
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