CONEX EUROPE

IT RECRUITMENT

CONEX EUROPE

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First Line Support

London


International Law firm have an opening for a 1st Line support specialist/Help Desk specialist to provide support on a global level.

You'll provide 1st line support; answering support queries via phone and email and be knowledgeable in

- MS Office and Windows 7 and 10
 Log user calls using the call logging system, detailing the user problems and
allocating to the appropriate IT resource.
 Take ownership of user problems and be proactive when dealing with user issues.
 Maintain a high degree of customer service for all support queries and adhere to all
service management principles.
 Liaise with the user and /or I.T. coordinators as to progress of calls.
 Update the Support Manager with current outstanding calls and escalate calls as
necessary.

Any MCP certifications would be an added bonus.


Conex Europe Ltd is acting as an Employment Agency in relation to this vacancy


Additional Information

Location: London
Industry: IT
Salary: 24000 - 27000 per annum
Position Type: Permanent
Ref: First Line


Contact Information

Andy Evenden
01708 716880


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CONTACT DETAILS

Head Office

Hornchurch Business Centre
7 Station Lane
Hornchurch
Essex
RM12 6JL
Tel: 01708 716 880
Email:info@conexeurope.com

Harrogate Office

Suite 34
Evans Business Centre
Hartwith Way
Harrogate
HG3 2XA
Tel: 01423 534 611
Email:Harrogate@conexeurope.com

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