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IT Service Desk x 4 - Law Firm


We have numerous requirements for IT service Desk specialists for International Law firms based in London, City. Previous experience of working within a law firm is highly advantageous , although not essential. Apply immediately, we have more than 1 or 2 opportunities for you, and as preferred suppliers to many International and city Law firms, interviews will happen within short notice.

Key Duties and Responsibilities

Provide user support for approved IT facilities via phone, remote connection and desk-side visits

  • Provide technical assistance to the IT department
  • Maintain records within call logging software of all calls for support, and action taken to ensure incidents are managed in a timely manner
  • Monitor recurring problems and long-running problems and escalate as necessary
  • Set-up users and access rights on the approved systems as directed and in accordance with agreed policies
  • Set up PCs and workstations to access network, servers and required software in accordance with agreed guidelines
  • Provide user training in the use of IT facilities as required

Basic network troubleshooting

Systems Operation

  • Maintain and monitor system event logs and escalate as necessary
  • Ensure that server and communications rooms are maintained in a clean and tidy state
  • Report server and network faults, and co-ordinate remedial work as required
  • Install new releases of software on local PCs and servers as directed, maintaining change control documentation as appropriate

Such other duties as may reasonably be required from time to time

Person Specification

  • 1 – 3 year's experience in IT support and Legal applications.
  • Experience working on corporate networks
  • Strong client service and communication skills
  • Excellent organisational skills
Conex Europe Ltd is acting as an Employment Agency in relation to this vacancy

Additional Information

Location: London
Industry: IT
Salary: 28000 - 35000 per annum + Competitive Salary + Bens
Position Type: Permanent
Ref: IT Serve Desk

Contact Information

Andy Evenden
01708 716880


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Head Office

Hornchurch Business Centre
7 Station Lane
RM12 6JL
Tel: 01708 716 880

Harrogate Office

Suite 34
Evans Business Centre
Hartwith Way
Tel: 01423 534 611

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CONEX EUROPE Recruitment