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2nd Line Support Analyst


Expanding MSP have a fantastic opening for a 2nd line support analyst. You join an established team supporting professional city based corporations and clients and will be based in Essex.

Key Responsibilities

  • As an integral part of the Support team, you will provide advice and technical support to the clients that call the Support Desk.
  • You will keep detailed and accurate records of all calls.
  • You will have a broad knowledge across all technology areas.
  • You will need to quickly assess the severity and priority of your team’s calls and take the appropriate action to provide the most effective solution. This will include escalating potential problems such as the use of unauthorised software, major software/hardware outages, dangerous operating practices and the rise of loss or damage to hardware or software, which could be discovered during your day-today support activities.
  • You will assist with identifying trends through the calls and tickets from clients.
  • You will be effective at collaborating with the Infrastructure Team.
  • As a provider of first line IT support to all levels of staff in the client base, you will need to maintain high standards of professional service a all times.
  • You may from time to time, be asked to attend client sites and will be expected to dress appropriately and be professional at all times.
  • You will have the ability to stay calm under pressure.
  • You must have in depth working knowledge of the following key applications/Operating systems:
Experience required

Microsoft Windows 7, 8 and 10,
Microsoft Word 2010 and 2013,
Microsoft Outlook 2010 and 2013,
Internet Explorer, Exchange
Basic working knowledge of network components

Apply now, immediate interviews.

Conex Europe Ltd is acting as an Employment Agency in relation to this vacancy

Additional Information

Location: Essex
Industry: IT
Salary: 26000 - 30000 per annum + Benefits
Position Type: Permanent
Ref: 2nd line support

Contact Information

Andy Evenden
01708 716880


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Head Office

Hornchurch Business Centre
7 Station Lane
RM12 6JL
Tel: 01708 716 880

Harrogate Office

Suite 34
Evans Business Centre
Hartwith Way
Tel: 01423 534 611

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