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Customer Service Delivery Manager - Telecomms

West Sussex

As a preferred supplier to this rapidly expanding Telecommunications group, we have some fantastic customer Service Delivery manager positions across the UK.

In the West Sussex region we require a Customer Service delivery manager as soon as possible.

You'll be responsible for the delivery of a portfolio of clients and projects across local and regional partners operating in both the public and private sectors in multiple cities

Key Responsibilities

Lead the delivery of client projects as the main delivery interface on behalf of the group into partners and clients across a range of locations.

Develop a strong understanding of client contracts across the scope of delivery, commercial milestones, billing arrangements and any associated financial penalties that may be applicable.

Work with partners to establish Project Kick off ensuring the necessary support from client and internal team members.

Lead the planning, delivery and execution of all specific client communication throughout the delivery lifecycle. Should include plan for regular meetings/calls and reporting.

Establish, manage and reporting of project Highlights, Risks and Issues throughout the project lifecycle both internally (within a matrix environment) to the management team and to client stakeholders.

Develop a strong understanding of the project business case and report any risks or issues as recognised on both Capex and Revenue.

Ensure standard business end to end processes are being followed to capture all data as required for Operational handover of each service for the company to maintain the highest levels of ongoing Service Management.

Knowledge & Experience

• Strong delivery experience gained within a telecoms environment.
• Proven track record in delivering medium to large multi-site client projects with experience of managing capital budgets extending to multi-millions.
• Strong leadership skills and ability to set good example to others.
• Excellent presentation skills and ability to present to senior management, clients and stakeholders.
• Ability to negotiate suitable outcomes that mitigate project risk.
• Effective management of client relationships to executive level.
• Good working knowledge of Microsoft Word, Excel, PowerPoint, Project and Visio.
• Good technical understanding of telecoms WAN technology and fibre optic networks.


Conex Europe Ltd is acting as an Employment Agency in relation to this vacancy

Additional Information

Location: West Sussex
Industry: Telecommunications
Salary: 48000 - 50000 per annum + Car Allowance + Benefits
Position Type: Permanent
Ref: cust serv del WSussx

Contact Information

Andy Evenden
01708 716880


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