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IT Service Desk Law Firm


IT Service Desk Law Firm - 4 month contract - 250 320 per day DOE - London City

International Law firm require IT Service Desk specialists for 4 month contracts, must possess experience within a law firm and be available to start within the next 2-3 weeks.

Role overview

  • This position provides day-to-day Service Desk support to the business worldwide.
  • The role is responsible delivering excellent customer service and high levels of first point of contact resolution in addition to the continual improvement of IT support services from the IT Service Desk to our customers.
  • Working within the IT Service Desk team and IT Department to support the delivery of a quality IT Service Desk service to defined performance metrics.

Key activities/responsibilities

  • Provide operational Service Desk Support and appropriate first point of contact resolution for all incidents and requests relating to approved applications and services.
  • Ensure prioritisation and escalation processes are followed, liaising where necessary with the rest of the IT team and/or third parties to ensure that all tickets are resolved efficiently and effectively.
  • Adhere to all IT Service Desk and service delivery processes for ticket management, call logging and reporting.
  • Work within the IT Service Desk team to support the delivery of the IT Services strategy.
  • Contribute to the development of the IT Service Desk team so that they are valued by the firm and able to meet the firm’s expectations.
  • Support and contribute to the organisation’s corporate goals and business objectives.
  • Work collaboratively with all IT teams to support the implementation of the IT vision and strategy.

Skills and experience – essential

  • Strong working knowledge of IT Infrastructure services and user administration activities (new joiners, folder management, password resets)
  • Strong working knowledge of Windows operating systems and general hardware support
  • Excellent working knowledge of MS2016 particularly MS Word and document support
  • Good understanding of smartphone technology and mobile device management solutions/systems
  • Experience of legal applications including FileSite, digital dictation, time recording, billing
  • Good understanding of remote access systems (VPN, direct access, Citrix)
  • Experience with working with IT Service Management Tools
  • ITIL Foundation preferable
  • 1-2 years of legal support experience preferable
Conex Europe Ltd is acting as an Employment Agency in relation to this vacancy

Additional Information

Location: London
Industry: IT
Salary: 250 - 320 per day +
Position Type: Contract
Ref: contract

Contact Information

Andy Evenden
01708 716880


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Head Office

Hornchurch Business Centre
7 Station Lane
RM12 6JL
Tel: 01708 716 880

Harrogate Office

Suite 34
Evans Business Centre
Hartwith Way
Tel: 01423 534 611

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Association of Professional Staffing Companies
CONEX EUROPE Recruitment