Find Jobs :

IT Support Desk - Law firm

City of London

Senior IT Service Desk Analyst (minimum 18m experience 1st line) - International Law Firm - London City

32-34k per annum + on-call allowance (350 per week approx 1 in 5 weeks).

Must have experience working in a law firm or with a Legal MSP with knowledge of Legal Applications

The IT Service Desk is responsible for providing a professional and high quality service to the firm's internal staff. It operates as the front line of IT customer engagement and delivers support and assistance across a varied portfolio of IT systems and services. The team delivers support in an efficient, positive, helpful and enthusiastic manner.

The role will include, but will not be limited to:

Providing remote technical support for computer applications and hardware, including:

Microsoft Office Suite (2016/365), Microsoft Teams, Zoom, Windows 10.

Remote desktop (VNC/TeamViewerUsing the firm's IT Service Management tool (ITSM) to provide appropriate troubleshooting, tracking log, escalation, and documentation.

Document Management System (FileSite)
Time recording systems (IntApp)
Practice management system (Elite 3E), Digital dictation (BigHand).
Remote desktop (VNC/TeamViewerUsing our IT Service Management tool (ITSM) to provide appropriate troubleshooting tracking log, escalation, and documentation.

Skills and Experience Required


Excellent troubleshooting skills, with demonstrable general knowledge of hardware, such as laptops, and mobiles.

A minimum of six months' IT help desk support experience within a professional services – ideally legal - organisation.

Experience of core Microsoft Office 2016 products – Word, Excel, PowerPoint and Outlook.

General understanding of legal software advantageous.

Audio/Video conference knowledge desirable.

Conex Europe Ltd is acting as an Employment Agency in relation to this vacancy

Additional Information

Location: City of London
Industry: IT
Salary: 32000 - 34000 per annum + + On call allowance + Benefits
Position Type: Permanent
Ref: sv dsk 32-34k law

Contact Information

Andy Evenden
01708 716880


* = required
Home/Evening Tel
Work/Daytime Tel
Mobile Phone
Load CV*
EU Work Permit*

By clicking the 'I consent' checkbox below, you consent to storing and processing any information that you provide now or in the future for the purpose of assisting you find in work, in accordance with our Data Protection and Privacy Policy.

I consent


Head Office

Hornchurch Business Centre
7 Station Lane
RM12 6JL
Tel: 01708 716 880

Harrogate Office

Suite 34
Evans Business Centre
Hartwith Way
Tel: 01423 534 611

If you would like to register your CV, please click here

Association of Professional Staffing Companies
CONEX EUROPE Recruitment