IT Support Desk - Law firm

Senior IT Service Desk Analyst (minimum 18m experience 1^st line) - International Law Firm - London City

£32-34k per annum + on-call allowance (£350 per week approx 1 in 5 weeks).

Must have experience working in a law firm or with a Legal MSP with knowledge of Legal Applications


The IT Service Desk is responsible for providing a professional and high quality service to the firm's internal staff. It operates as the front line of IT customer engagement and delivers support and assistance across a varied portfolio of IT systems and services. The team delivers support in an efficient, positive, helpful and enthusiastic manner.

The role will include, but will not be limited to:

Providing remote technical support for computer applications and hardware, including:

Microsoft Office Suite (2016/365), Microsoft Teams, Zoom, Windows 10.

Remote desktop (VNC/TeamViewerUsing the firm's IT Service Management tool (ITSM) to provide appropriate troubleshooting, tracking log, escalation, and documentation.

Document Management System (FileSite)
Time recording systems (IntApp)
Practice management system (Elite 3E), Digital dictation (BigHand).
Remote desktop (VNC/TeamViewerUsing our IT Service Management tool (ITSM) to provide appropriate troubleshooting tracking log, escalation, and documentation.

Skills and Experience Required

Technical

Excellent troubleshooting skills, with demonstrable general knowledge of hardware, such as laptops, and mobiles.

A minimum of six months' IT help desk support experience within a professional services – ideally legal - organisation.

Experience of core Microsoft Office 2016 products – Word, Excel, PowerPoint and Outlook.

General understanding of legal software advantageous.

Audio/Video conference knowledge desirable.

Conex Europe Ltd is acting as an Employment Agency in relation to this vacancy

Location: City of London
Industry: IT
Salary: £32000 - £34000 per annum + + On call allowance + Benefits
Position Type: Permanent
Ref: sv dsk 32-34k law

Andy Evenden
01708 716880