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IT First Line support - Law firm

City of London

IT Service Desk Analyst (minimum 6m experience 1st line) - International Law Firm - London City

30 – 31k per annum + on-call allowance (350 per week approx 1 in 5 weeks).

The role will include, but will not be limited to:

Being the first point of contact for all IT-related support for the firm, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally. This includes providing out-of-hours support (at weekends and until midnight Mondays to Fridays) on a rotational basis as part of the IT 24/7 follow-the-sun support offering.

Providing remote technical support for computer applications and hardware, including:

Microsoft Office Suite (2016/365), Microsoft Teams, Zoom, Windows 10.

Remote desktop (VNC/TeamViewerUsing the firm's IT Service Management tool (ITSM) to provide appropriate troubleshooting, tracking log, escalation, and documentation.

Remote desktop (VNC/TeamViewerUsing our IT Service Management tool (ITSM) to provide appropriate troubleshooting tracking log, escalation, and documentation.

Owning call resolution from first contact through to customer satisfaction.

Skills and Experience Required

Excellent troubleshooting skills, with demonstrable general knowledge of hardware, such as laptops, and mobiles.

A minimum of six months' IT help desk support experience within a professional services – ideally legal - organisation.

Experience of core Microsoft Office 2016 products – Word, Excel, PowerPoint and Outlook.

Audio/Video conference knowledge desirable.

Conex Europe Ltd is acting as an Employment Agency in relation to this vacancy

Additional Information

Location: City of London
Industry: IT
Salary: 30000 - 31000 per annum + Depending on Exp. + Excellent Benefits
Position Type: Permanent
Ref: 1st line

Contact Information

Andy Evenden
01708 716880


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Head Office

Hornchurch Business Centre
7 Station Lane
RM12 6JL
Tel: 01708 716 880

Harrogate Office

Suite 34
Evans Business Centre
Hartwith Way
Tel: 01423 534 611

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